Visitor
•
1 Message
Drop Bury Request
So I have recently recieved confirmation from our recent technician that my new home does not have a buried cable line, so they could not install the cable service.
I was told however that they would put in a Drop Bury Request to be done. Now to check on this, I gave a call and I just got off the phone with 3 different departments now that are saying there was no request put in and they would schedule another technician to come out. I already know that we need new lines buried so this seems like a waste to wait another 10 days to be told in person what we already know.
Is there anyone or department that deals with these particular requests so I can get this situation moving along?
XfinityKei
Official Employee
•
1.5K Messages
3 years ago
Hello @jarydash
Thank you for creating a post on our community forums. I would like to assist you more with your drop bury and line request! Could you please send our team a direct message with your full name and full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
For an example please see Send a private message
0
0