Drop Bury! No Updates!

I have been waiting to receive a call to schedule a drop bury at my property and no one can give me an accurate update! Ever live agent I try to speak with tells me something different. First they told me it was permits... found out from my city and county, they don't need one and haven't even applied. Then they said the weather... it's been 70 degrees and sunny all week.

Someone please help me get this project moving!! My husband and I both work from home and don't even have a temporary line from Xfinity to be able to do our jobs.

Responses

U

user_103v99

2 Messages

1 year ago

Also note that I did check online to see if Xfinity serviced my new address and it said that yes, service was available. I'm not sure why it takes so long.

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XfinityWilliam

Official Employee

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1.2K Messages

Hello user_103v99. We can take a look at your drop bury request. Will you please send our team a direct message with your full name and full address?
~~~~
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• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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1 year ago

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user_mxvzjd

13 Messages

1 year ago

If it helps, your experience is unfortunately typical. Xfinity contracts this work out to random local third parties, and there seems to be zero communication or accountability. It is common to experience your order being closed repeatedly, claiming the work is complete, while your home security footage shows no one even came near the property. When you call Xfinity (after wasting time convincing the robot to let you talk with a human), the agent will have absolutely zero information about your situation, no ability to communicate with the technician or see their notes (because it was never an Xfinity tech), and just give you another date with their utmost sincere apologies. This cycle will continue until you win the lottery. Just search for "bury" on these support forums. :)

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Customer Service

user_103v99

Drop Bury! No Updates!

user_103v99

XfinityWilliam

user_mxvzjd

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