Drop Bury line

Hi,

We had our electrical lines buried in December. I called Xfinity, and they scheduled a tech to come bury our cable line, but no one ever came. We have a tube buried in place for the cable line and just need Xfinity to send a tech to run the line through it. Could someone please help? We can't move forward with building a deck until this is taken care of, as it would not be safe.

Thanks,

Anna

Responses

Oldest First

Selected Oldest First

XfinityMartyR

Official Employee

•

3.2K Messages

4 hours ago

user_r83cpw Thank you for reaching out! We would be more than happy to get you pointed in the right direction. Just to clarify do you need a current exposed cable drop buried, or do you need your cable drop relocated due to your construction project?

1

0

U

user_r83cpw

Visitor

•

4 Messages

The line is currently still in the air. We need it dropped and run through a conduit that was installed in December when the electrical company buried our electrical line. They buried a second conduit (that we provided) specifically for the Xfinity cable.

Like

Reply

4 hours ago

0

U

user_r83cpw

Visitor

•

4 Messages

4 hours ago

Not sure if my reply went through! We need a cable that is currently in the air dropped and run through a conduit. No relocation, just moving a cable from the air to the ground. This dedicated conduit for the cable was buried by the electrical company when they buried our electrical line in December.

2

0

XfinityMartyR

Official Employee

•

3.2K Messages

user_r83cpw Ah, thank you for the additional information! This would definitely be considered a cable drop relocation, and not a standard cable bury request. A drop relocation survey will need to be scheduled for you which is normally a $100.00 fee. Please send us a direct message, so we can gather your location details, and have a survey scheduled for you.

To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

How to: Direct messaging within the forum

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

4 hours ago

0

U

user_r83cpw

Visitor

•

4 Messages

Why is it a relocation instead of a standard request? They told me in December it would be free, but the person never showed, and I didn't have a phone number or email address to follow up. This is very frustrating. It's quite difficult to get in contact with your support team, and it's not my fault that your tech did not show when he was supposed to.

Like

Reply

4 hours ago

0

Customer Service

user_r83cpw

Drop Bury line

XfinityMartyR

user_r83cpw

user_r83cpw

XfinityMartyR

user_r83cpw

New to the Community?