Visitor
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1 Message
Drop Bury Cable
My internet was installed 3 weeks ago I was told someone will need to bury the cable. It has been saying "request approved" with absolutely no update since the install. I have reached out to customer service twice now and was told they "escalated" the situation and still have not received an update. Is there any way to get this done asap?
XfinityMarshante
Official Employee
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1.1K Messages
3 days ago
Hello @samilowe, thank you for taking the time to leave a post. Sorry for how frustrating this experience has been, especially after waiting several weeks with no updates. I completely understand your concern. We’d be happy to take another look at the burial request to identify the cause of the delay, so we can push for an update and next steps. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, click the "New message" icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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