drop burial

Hello, I’m reaching out regarding an above-ground internet cable that was installed at my home on June 5, 2025.

The cable runs from the Xfinity box at the curb to my house. Utilities have already marked the area, yet the cable remains exposed, and no burial has been scheduled or completed.

I’ve contacted support multiple times, including speaking to a manager, who stated it could take up to 90 days—which seems excessive given industry standards and safety concerns.

Based on my research and other customers’ experiences, cable burial is typically completed within 2–3 weeks of utility marking, unless there’s a weather or permitting delay—which does not apply in my case.

I’d like to request the following:

1. Status of the burial request or any open construction work order

2. Estimated timeframe for completion

3. Escalation to your construction or field services team

4. A ticket or case number confirming this has been escalated

Please understand this above-ground cable poses a safety risk

Awaiting a prompt response . Thank you