J

Visitor

 • 

2 Messages

Mon, Apr 19, 2021 10:33 PM

Drop and Bury

I was told by my technician that I would need to have a cable run from a nearby pedestal to my house.

We didn't schedule that day because I needed permission from my HOA first. So he gave me his manager's number.

After I got permission, I gave him a call. He said all he would need from me is to text him my home address, email and send pictures showing where the digging needed to be done. He told me it should be sometime within the next two weeks. That was on 4/5/21 and today it's 4/19/21.

I understand that things can be busy and that it may take longer than two weeks. I'm perfectly fine with that. I just want to know if I contacted the correct person.

As of right now my second bill is ready and I haven't even been able to use my service yet.

Responses

Accepted Solution

ComcastAmir

Official Employee

 • 

6.3K Messages

1 m ago

Hello JoshCurtis, thank you for taking the time out of your day to post here with this concern. You're right two weeks is a bit long to wait on a response let alone the work being done and you're still being charged. Don't worry I will make sure that we adjust the bill to only reflect charges when you actually begin service, and I can provide an update on your work order in progress. To better assist you could you please send me a private message by clicking the chat icon located in the top right corner on your forums page? Please include your full name and street address to get started. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

 • 

2 Messages

Of course, thank you. I clicked on the chat icon "peer to peer chat" however when I try to start a new message I can't find your name.

ComcastAmir

Official Employee

 • 

6.3K Messages

Totally fine :) 

 

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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