DPP Approval Disappeared After Xfinity Required Mobile Activation

I need assistance from Xfinity Digital Care with a Mobile DPP/credit-screening problem that has not been resolved through phone, chat, retail store, or the existing ECM ticket process.

I was previously shown approved Device Payment Plan financing and an available financing amount for an iPhone purchase. While attempting to complete the purchase, Xfinity representatives directed me to activate Mobile service. After changes were made to my Mobile account, my DPP financing eligibility disappeared and now shows $0.

The normal external credit-consent flow no longer appears. Multiple support agents attempted to generate a secure credit-consent link and received an error. A retail Xfinity location also confirmed that my account currently shows $0 DPP availability.

Ticket ECM0025192044 was opened but was categorized under Plan Price Promotion / Promotion Support / Device, which does not match the problem I reported. It was then closed as CLOSED-INVALID.

I have also been transferred between unrelated departments, including Home Security, while specifically requesting Xfinity Mobile DPP/credit-screening support.

I am now being charged for Mobile service that I activated while following Xfinity’s instructions in an effort to complete the device-financing transaction, but I still have no usable DPP financing and no functioning credit-consent flow.

I am requesting:

1. Review of my current DPP-eligible line count and DPP dollar limit.
2. Review of whether any pending, failed, cancelled, or recently created Mobile order is consuming or blocking DPP eligibility.
3. Review of whether my external credit-consent state can be reset or reopened.
4. Explanation of why ECM0025192044 was misclassified and closed invalid.
5. Reversal or credit of any activation/service charges caused by the failed transaction if Xfinity cannot restore the financing flow.
6. Written clarification of whether cancelling this newly activated Mobile line will affect eligibility for the current Mobile Plus introductory promotion if the DPP issue is later corrected.

Please have an official Xfinity employee respond here and invite me to DM Xfinity Support so this can be reviewed securely.