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user_ovgmh8
1st Topic

4 Messages

Saturday, August 24th, 2024 8:48 PM

Closed

Downtime

Hello my name is 

I have the xfinity app, I have created a user profile for my daughter, I assigned her devices to her username , and set downtime for her profile, however her devices never experience downtime from our wifi signal, that is to say it is still active on every device in the house including hers 24 hours a day 7 days a week

Question

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Updated 

10 months ago

 • Edited

37

1

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XfinityBrianH

Official Employee

 • 

1.4K Messages

10 months ago

I appreciate you providing that information, I can assist you with the issues you are experiencing with your parental controls! I need to start by sending you a 6 digit security code, would you prefer to receive that code by email or text? 

2

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user_ovgmh8

4 Messages

Email assuming the one you have on file is

(edited)

10 months ago

0

XfinityMarcus

Official Employee

 • 

1.6K Messages

Thank you for reaching out today, please send us a direct message so that we can continue working with you privately without any account information being leaked in the public setting. Can you also edit your previous messages to remove any personally identifiable information?

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 
 

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10 months ago

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