Downtime

I have the app , and have created a profile for my daughter, with her phone, TV, and laptop included. I have downtime set for the evening, yet it never interrupts her services.

When I experiment with other devices it does nothing as well.

Responses

XfinityWilliam

Official Employee

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1.3K Messages

9 months ago

Hello user_ovgmh8. Please follow this link to find out how to set up parental control with Xfinity internet https://www.xfinity.com/support/articles/set-up-parental-controls-with-comcast-networking

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U

after logging into the gateway and getting to the parental controls tab I am directed to use the app, as stated earlier I have the app , I have created a profile , added devices and set downtimes, but the devices never have their wifi effected when downtime occurs

9 months ago

0

XfinityBrianH

Official Employee

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1.3K Messages

user_ovgmh8 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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9 months ago

0

Customer Service

user_ovgmh8

Downtime

XfinityWilliam

user_ovgmh8

XfinityBrianH

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