Skip to main content

    Support

    Offers

U
user_ieyk99
1st Topic

2 Messages

Sunday, June 2nd, 2024 10:35 PM

Closed

Downgrading to 'internet only' (no tv, no extras)

How much can I save downgrading my plan to "internet only" (no Xfinity stream tv)?  I am willing to bundle with Xfinity mobile if price is right. 

Question

 • 

Updated 

1 year ago

58

2

0

CC_Tony

Retired Employee

 • 

1.4K Messages

1 year ago

Hello, @user_ieyk99! Thank you for your post. We can absolutely look at your options with you. Please, send a DM to "Xfinity Support" with your full name and address. See you there!

Here are the detailed steps to direct message us:

 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

2

0

user_ieyk99

2 Messages

I followed 6-step directions above yesterday. So what happens next? Do I keep logging on here to see if someone replies? Do I check email? Do I check somewhere on the main Xfinity site? I'm confused. Most services, you chat or email or call and they tell you what they offer and what it costs.  So far here, it's pretty much an opaque process. 

1 year ago

0

CC_Tony

Retired Employee

 • 

1.4K Messages

@user_ieyk99 We did respond to you yesterday in the Direct Messages. You can navigate back there by clicking the message icon in the upper-right. I also recommend clicking on your profile, then Profile Settings, then Notifications and Preferences. The very last option is where you can manage the notifications for Direct Messages (you can choose email, platform, both, or none).

1 year ago

0

CC_Tony

Retired Employee

 • 

1.4K Messages

1 year ago

@user_ieyk99 Thank you for working with us via Modmail. I am glad we were able to get you a new plan that better suits your needs. Thank you for your time. I hope you have a great rest of your day!

0

0

forum icon

New to the Community?

Start Here