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user_157dgr
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Wednesday, August 7th, 2024 2:05 PM

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Downgrading plan

I need to downgrade my plan. I want to remove cable as I have never used it and downgrade my speed to 150mb/s from 500mb/s but I’m only getting options to pay for a new plan and installation. I am not getting an option to install it myself. 

Question

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Updated 

11 months ago

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XfinityBenjaminM

Official Employee

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2.2K Messages

11 months ago

 

user_157dgr Hello! Thank you for reaching out to us here on our Community Forums. We'll be happy to help you. Can you please send us a Direct Message with your full name and address? Here are instructions on how to send us a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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