Downgrading internet plan

I have been hoping to downgrade my home internet plan as it is getting too expensive. I tried clicking on the "change speed" option, but it only lets me add more to my current plan. I just want a downgrade and to make sure that my plan is internet-only.

Responses

EG

Expert

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111.3K Messages

1 month ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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user_omc60

Visitor

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1 Message

24 days ago

Hello, I am also facing the same issue, where I can only add more to my current plan, even though I want to choose a less expensive option and downgrade. Please respond with next steps. I have looked at other forum pages and can't find the "direct messaging" feature to send a private message to Xfinity Support.

I can't seem to find the direct message icon as per these instructions:

To send a direct message [private message]:

Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

- An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

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XfinityRoberto

Official Employee

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1.8K Messages

Hi there and welcome to Comcast! Thank you so much for reaching out to us here on our Forum page. I am sorry to hear that you are having troubles with downgrading your services online. You are in the right place and we are happy to assist you today.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

24 days ago

0

M

Monmon99

Visitor

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1 Message

13 hours ago

Hello,

I cannot find a place on the website to downgrade my internet speed. I can only add to my current plan. Is there a way to just change the internet speed?

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XfinityMarcus

Official Employee

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1.6K Messages

Monmon99 thank you for using the Xfinity Community Forums page to reach out today. I can definitely assist you in making a change to your package that is more affordable. I know how important it is to stick to a budget. Send me a direct message with your full name and complete service address to get started.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.