2 Messages
Downgraded rewards tier!
I moved and transferred service but opened an account for my parents where I was living so they would have internet after I left BUT Xfinity messed up my accounts like crazy. Autopay stopped working, difficulty accessing my account and Now I am also seeing I went from platinum rewards to silver. Geez xfinity. Loyalty and years as a customer counts for nothing I guess.
XfinityOrlandoM
Official Employee
•
2.2K Messages
2 years ago
@Arrounds
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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