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user_ecd2a8
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Sunday, June 5th, 2022 4:28 AM

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Downgrade

I am looking to downgrade my internet service, but I do not see that as an option, only upgrade. Is there a way for me to do that?

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3 years ago

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XfinityRoberto

Official Employee

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1.7K Messages

3 years ago

Hi there @user_ecd2a8, Thank you so much for reaching out to us today about your concern of not being able to downgrade online. You are in the right place and I am happy to assist you in downgrading your Internet service.

 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

  • Click the "Peer to peer chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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