1 Message

Wed, Dec 22, 2021 3:13 PM


Hello I want to get help downgrading my internet plan

Accepted Solution

Official Employee


217 Messages

5 m ago


Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at downgrading your internet plan.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it




29.1K Messages

5 m ago

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