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user_p303un
1st Topic

4 Messages

Tuesday, November 26th, 2024 11:42 PM

Downgrade Triple Play to Internet Only

I currently have the Triple Play package, but I want to remove TV and voice while keeping my internet. It’s paramount that I do not lose internet service during this process. How can I make this change?

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17 days ago

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XfinityMarcos

Official Employee

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2K Messages

1 month ago

Hello user_p303un, thank you for reaching out and for letting me know exactly what you're looking to accomplish. We can make this change without disconnecting your Internet. Depending on the changes we make, there may be a brief modem/gateway restart to update the signal being sent to your home, but would only last up to 15-min. Since you're going to an internet-only package, do you feel you'd be doing more streaming? What are some of your favorite streaming apps already? 

 

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user_p303un

4 Messages

Thanks for the quick response! I’d like to continue using my Xfinity xFi modem/router and keep my current internet speed. Since I’ll be streaming more, I’m also interested in potentially upgrading to an unlimited data plan. I already have all the streaming apps I need, so I’m all set on that front.

Let me know what steps I need to take to make these changes!

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1 month ago

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XfinityMarcos

Official Employee

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2K Messages

 

user_p303un, I hear you loud and clear. I only mentioned streaming, because we have a sweet bundle, StreamSaver, that combines the following for $15: Netflix, Peacock Premium, and Apple TV+. I stream a ton in my house, so this was a great way to save on my subcriptions that I alreayd had. Let's pull up your account and get started on this change. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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1 month ago

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user_p303un

4 Messages

Hi, I apologize for the delay in following up. I still want to downgrade my plan by removing TV and voice while keeping my current internet speed. I used the direct message link provided earlier to send my information, but it’s been over 24 hours, and I haven’t received a response. I understand it’s holiday hours, but I just want to confirm if the direct message link is still active or if there’s a better way to proceed. Please let me know—thank you!

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17 days ago

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