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user_bffub1
1st Topic

Visitor

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3 Messages

09/20/2026 3:37 PM

Downgrade to internet only

I want to drop my TV service completely, keep my own modem, and switch to a standalone internet-only plan.

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4 hours ago

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XfinityJon

Official Employee

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1.8K Messages

1 day ago

Good afternoon user_bffub1.

I can certainly understand wanting to make changes to your plan. Have you already logged into your account and reviewed the shop/upgrade options? You can also view the Xfinity Plan Builder. You can check that out here. 

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user_bffub1

Visitor

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3 Messages

I can not remove services from my account. I can only add or replace. Internet only is not an option for me as an existing customer. I am sure you know that. That is why im here jumping through hoops and posting in a forum just to modify my account.

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4 hours ago

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XfinityChristy

Official Employee

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3.1K Messages

 

user_bffub1 I can help you make changes to your account. To get started, please send a direct message with your full name and address. 
 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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4 hours ago

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user_bffub1

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3 Messages

I did that. Shouldnt we stay in this chat though so others no how to do this also?

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4 hours ago

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