New Poster
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3 Messages
Downgrade to internet only
It should not be this hard to try to get in touch with a person to downgrade your account. I cannot imagine the amount of people that are frustrated by this ridiculous lack of customer service options.
How exactly do you get in touch with someone to make changes to your account? I want internet only. I do not want cable or a mobile phone or a home phone or security. I want internet only. Please advise.
EG
Expert
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111.3K Messages
1 day ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySeth
Official Employee
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212 Messages
1 day ago
Thank you for moving this post over EG, and thank you even more so valkaz for reaching out in our community forums with your questions! I understand how important it is to ensure you're getting exactly what you need, and we're always happy to help review or change the services with you directly through this channel. If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
Alternatively, you can always connect with our over the phone support team by calling at 1-800-XFINITY (1-800-934-6489) where'd you'd be able to speak with a live agent after navigating a few questions through our automated system.
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