Visitor
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1 Message
Downgrade to Internet Only
Hello,
I am looking to downgrade to an internet-only plan right now. I would prefer not to have to call and discuss with someone over the phone. Please advise on the best way to change my current package.
Thanks!
Accepted Solution
CCJimmy
Problem Solver
•
492 Messages
2 years ago
Hello @dubasteins, thank you for taking the time to reach out to us. We will be more than happy to explore some options to see if we can find you an internet only package. If you don't mind, can you please send our team a direct message with your full name and full address? We will be happy to help!
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
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