U

Visitor

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2 Messages

Wed, Jul 13, 2022 1:40 PM

Downgrade to internet only!

I need to downgrade to internet only! There are NO options on line and can NOT get a CS Person on the phone. I have a bundle (TV, phone & internet). 

Please Help!!

Accepted Solution

Official Employee

 • 

616 Messages

5 months ago

Thank you for reaching out to me, @user_e7a776. My name is Kim and I will be happy to see what is available in your area. Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

EG

Expert

 • 

96.9K Messages

5 months ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

Visitor

 • 

2 Messages

5 months ago

you need to return cable boxes back to UPS store or xfinity store and you can visit local store and with verbal approval at store downgrade to only internet

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