New Poster
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1 Message
Downgrade to Internet Only
I am an existing customer with a severe hearing disability. I want to remove the TV portion and have internet only. Calling on the phone does not work for me. Please provide me information on downgrading my services. Thank you.
Responses
ComcastRob
Official Employee
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228 Messages
2 m ago
@ATE8186
Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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