Tue, Dec 22, 2020 9:00 AM
I need to downgrade my plan to Internet only, I haven't watched cable TV in 10 years, and have been a cable modem customer for 20 years. Xfinity chat is not helpful on this matter.
4 m ago
Thank you for your help! I was able to find @ComcastCares and get assistance there.
Can someone please cancel cable TV for me?
Hey there, @tsd_x.
Thank you for your continued patience and for hanging in here with us. I want to do my best with the help of our team here on the forums to get you the assistance you've been looking for.
Can you please private message me your full name and service address? Thank you for posting to our forums. To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
Hi, @tsd_x, I apologize it took a while to get a reply. I will be happy to help!
Please click on my name and use the send message option to send a private message. If you can include your name, and service address I can assist you with removing service.
I'm glad our teammates there were able to assist! I apologize again for the delay and I hope that you have a lovely rest of the day and 2021! 🙂