Visitor
•
1 Message
Downgrade Speeds
I am currently paying for 600mbps and my promotion is running out. In this rural area my speeds are always closer to 350mbps most likely from the lines. The speeds have been the same with 2 different xfinity routers. Tried calling but they refused to listen and downgrade speed and only wanted to upgrade to 1gbps speeds. Thos will still be limited to the 350-400mbps so is pointless. There are new sign on promotions for my address that will compete with verizon and surf in the area but seem to be of no interest to switch me to. Is there a way to reduce speed and plans? If not I will be switching soon after being a customer for coming up on a decade.
XfinityRaf
Official Employee
•
1.5K Messages
5 hours ago
Good evening @user_wsb5op. Our team can check to see what promotions we have available to help lower your speeds. We can also check to see if we can determine what may be causing your current speed issues. If you could send our team a direct message with your full name and full address, we can get started.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation"
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0