Visitor
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2 Messages
Downgrade Service from TV+ to TV Core
Hi, I’m trying to downgrade the TV portion of my Xfinity service.
The current service is:
- Internet: $55/month — we want to keep this exactly as-is
- TV Plus: approximately $110/month
We would like to change the TV service to:
- TV Core: $65/month
- More Sports + Entertainment: $10/month
The online Plan Builder does not give us the option to make this change, and I have had difficulty getting a phone representative to process it.
Could an Xfinity Support representative please review the account and help us make this change while keeping the $55 internet service unchanged?
Thank you!
Community Best Answer
XfinityJustinC
Official Employee
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2.6K Messages
11 hours ago
Hello, @Richard7Maya thank you for reaching out over Xfinity Forums. You've contacted the right place for support, and I can definitely help with an account review and update to the TV package you're looking at with the More Sports and Entertainment add on. From experience, I've had other customers inform me they've not been able to downgrade the service online either. We're always looking for ways to improve as a company, so once we're done with the account change concern I'll get feedback submitted to our corporate leadership team on ways to improve the online experience for account changes.
I did want to help get the proper expectations set up that I've seen at times there are discounts applied based on the level of service on the account, so will work to keep the internet unchanged. Since I'll need to gather some information we don't want here in our public conversation. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new message" (pencil and paper) icon
• In the "To:" line type "Xfinity Support" as you type the drop-down list which appears. Select the "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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