Downgrade question

I’d like to downgrade to internet only since the monthly bill has gotten far too expensive.

I’ve tried the automated system but it keeps throwing me out. Can someone help me with that ?

Responses

XfinityJosephA

Official Employee

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1.7K Messages

11 months ago

Hello, @vfarnsworth how are you? I hope you're having a good weekend! Have you tried logging into www.Xfinity.com? Once you sign in you can make changes to your subscription from "Change Plan." We make this online option available to provide a streamlined experience. Let us know if you see any internet-only options that work well for you.

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vfarnsworth

2 Messages

I’ve tried that, it doesn’t work. It gives me the option to add more services but not less. I just want internet but not tv anymore. I’ve seen deals on internet only services on your website but not a way to switch to that with my preexisting account.

11 months ago

0

XfinityAmandaB

Official Employee

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2.1K Messages

vfarnsworth Thank you so much for letting me know you do not see those options. I would be more than happy to help take a look at options for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into options for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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11 months ago

0

Customer Service

vfarnsworth

Downgrade question

XfinityJosephA

vfarnsworth

XfinityAmandaB

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