New Poster
•
8 Messages
Downgrade plan
I have been try to downgrade my plan for the past year. All your online thing tells me I can't I can only add stuff to my plan. What happened to the day's when we would put a plan change in, get a call from Xfinity and they do it. Now they tell you to drive 6hrs to a store and sit with a person for 3hrs trying to sell you what you don't want and don't give you what you want, saying they did.
If I can't downgrade my plan I would like to put in to have it canceled then.
I like how you say you increased my speed. Cause with a 2.5gig connection I still barely get 500mb and about to finish upgrading my house to 10gig.
I'll start of by saying if you tell me your modems better does it have direct copper connection?
I know from the way I'm talking I should have you business class stuff then. But if Xfinity hasn't realized that business class equipment is coming to the home user and speeds, then there falling behind there competitors.
Cause there is 2 fiber lines that run through my town but no one is on it cause you won't tap in to them. [Edited: "Inflammatory"], my county has 90% coverage and it only has 48% and now the Government got to come in and finish it off. Maybe they will offer something better then Xfinity.
CCMichelle
Problem Solver
•
788 Messages
2 years ago
To send a "Direct Message" to Xfinity Support:
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
Hello, thanks for taking the time to reach out to us. I can certainly assist you in a downgrade to your plan. Can you please reach out to us through direct message with your first and last name, name on the account if different and service address?
0
0