kzaitis's profile

Regular Visitor


4 Messages

Sat, Feb 13, 2021 7:00 AM

Downgrade plan

I would like to downgrade my plan because my contract ended in December and my bill increased by more than $30! I really cannot afford paying over $215 per month and unfortunately, don't see promotions for existing customers. I have been a Comcast customer for nearly 30 years and and am trying to wrap my head around the reasons why long time customers are not offered better promos. I need internet, but will have to cancel the TV portion due to my budget. 



Official Employee


324 Messages

4 m ago

Hello and thanks for reaching out to us on Xfinity Forums! I would be happy to go over your account with you and see how we can reduce your bill along with what new promotions are available! 


Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastAbbie” and click “Send a message”.

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