Visitor
•
2 Messages
Downgrade Internet
Id like to downgrade my Internet from 800mbps to 500 mbps. I already have all my equipment and do not want to pay for an installation fee.
Visitor
•
2 Messages
Id like to downgrade my Internet from 800mbps to 500 mbps. I already have all my equipment and do not want to pay for an installation fee.
XfinityJohnG
Official Employee
•
2.8K Messages
3 hours ago
Thank you for reaching out to our team here. I will be happy to assist you with any account changes from here. Can you send me a direct message with your full name and complete address? To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message
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