Visitor
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1 Message
Downgrade Internet Service
I'm trying to downgrade my internet service and can't call due to work reasons. Is there any way to do it by chat?
Visitor
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1 Message
I'm trying to downgrade my internet service and can't call due to work reasons. Is there any way to do it by chat?
EG
Expert
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116.8K Messages
4 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityCarolyn
Official Employee
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94 Messages
4 days ago
@gerardo24-Thanks for reaching out to us in reference to changing your service. Sure, I would be more than happy to assist you today. Our business hours for the Chat line are Sunday-Saturday, 6:00 a.m.-1:00 a.m. EST. You can reach out to us during those hours, or if you are available right now, we can most certainly assist you with the account changes.
(edited)
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