Visitor
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1 Message
Downgrade Internet Service Plan
Just looking to downgrade my current internet plan. Not able to chat with someone due to there being no direct message feature that was mentioned in other forum posts.
Visitor
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1 Message
Just looking to downgrade my current internet plan. Not able to chat with someone due to there being no direct message feature that was mentioned in other forum posts.
EG
Expert
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110.3K Messages
3 years ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
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CCHeather
Problem Solver
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1.1K Messages
3 years ago
@user_62320d
Thank you for reaching out to the Digital Care Team. Please send us a PM with your first and last name, as well as house numbers to your service address. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.
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