nina11's profile

New Poster


1 Message

Sun, Sep 27, 2020 3:00 PM

Downgrade Internet Service Plan

Hi, I am a new Xfinity customer with the Internet Plan only. I would like to downgrade my internet plan. Although there's a "Change my Plan" link in my account, it doesn't allow me to do anything and I can't get in touch with a customer represent to help with this. Please advise. Thanks.



Official Employee


2.5K Messages

7 m ago

Good morning, nina11. Thank you for posting here in the community for support! Welcome to the Comcast family. 🙂


I can help take a look at your account and we can see what options are available to downgrade your account. We definitely want to find an option that fits your needs better. I saw your private message, so I will reply shortly. In the future, please avoid sending us a private message unless we specifically ask you to do so. No problem this time. Thanks!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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