Visitor
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1 Message
Downgrade 500/300 Mbps and now Fast fee
I am trying to pinch pennies. I am looking to downgrade from 500 mbps to 300 mbps. However, when I go to check out I see a $10 "Fast" fee line item in my cart. I didn't see anywhere to uncheck/check that item(I assume it's some type of upgrade).
EG
Expert
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110.3K Messages
2 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEricB
Official Employee
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2.2K Messages
2 months ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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