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user_jpch3g
1st Topic

4 Messages

Sunday, November 3rd, 2024 4:47 PM

downed wires

Comcast wires from the alley to the house are damaged and hanging at neck level.  I cannot get in touch with anyone via chat or automated service to work on it.

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11 days ago

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XfinityMarcos

Official Employee

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1.8K Messages

11 days ago

Hi user_jpch3g, thank you for visiting our Forum to get some support with this low hanging line. If it were my backyard or alley, I'd be doing the same thing, so I get where you're coming from. I can help with this and get us going in the right direction. First, I want to make sure we're on the same page. Is your service currently being impacted by line at all? 

 

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user_jpch3g

4 Messages

I am not a customer, so it is not a service issue. The previous owner of my home was a customer. 

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11 days ago

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user_jpch3g

4 Messages

I thought they were electric wires, but we had a power technician out and they said it was comcast wires dangling and dragging across the power wires and through the alley.

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11 days ago

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XfinityMarcos

Official Employee

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1.8K Messages

 

user_jpch3g, Understood, well let's get this taken care of for you and maybe down the road we can be part of your home. I'll need to grab some specifics in order to create a ticekt with our local team. They'll review the ticket and create a work order to get this line raised. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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11 days ago

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XfinityMarcos

Official Employee

 • 

1.8K Messages

 

user_jpch3g, In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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11 days ago

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user_jpch3g

4 Messages

OK I have sent the direct message

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11 days ago

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