Downed wires

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Good afternoon and happy Monday @user_nuoegz, we appreciate you reaching out regarding the downed lines and bringing this to our attention. We hope you are having a wonderful start to your week and are happy to get one of our expert technicians out to come reconnect those wires, rest assured you've reached the right team to help get this fixed. We're sorry to hear you've been waiting two weeks and will do what we can to try to get this addressed as soon as possible. 

To get started, can you please send us a Direct Message with your first and last name along with the service address on the account? To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

We look forward to working with you. 😀

I've been having the same problem but it's only been a week.... But it's on top of my car. I was told by customer support under no circumstances should I touch it. So I here I am on day 6 of not being able to get to work. My boss told me I woke be FIRED if I didn't show up again so I was forced to use an Uber and taxi to get back and forth to work and to get groceries. At this point I'm out of pocket almost $1000 in missed wages and taxi fees. I've reported it no less than 3 times now and have been given times that have came and gone. Unfortunately, I'm not even sure I can afford cable/Internet services anymore... Or even my rent for that matter after not being able to move my car for almost a week.

But! Rest assured the customer support agent had no problems trying to get me to add services to my account while dealing with this life changing issue.