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my2boysjune
1st Topic

Visitor

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3 Messages

Sunday, June 8th, 2025 1:42 PM

Downed wires, safety issue

I need help asap.  I've called and as usual get no answer.  I submitted two tickets, no response.  I had a tree fall on my vehicles and boat overnight and the cable wires are down across my driveway.  Who do i contact.  Xfinity is absolutely, incredibly horrible with customer service.  Please help.

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Updated 

2 days ago

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NoNoBadPuppy

Problem Solver

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627 Messages

2 days ago

Please be aware that the cable line carries no appreciable current.  You can move the cable to an area where it will not affect access to your driveway.  

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my2boysjune

Visitor

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3 Messages

Afraid to move it in case we lose internet.  Partner works from home.  Xfinity is the absolute worst company to reach a live person.  I’m not sure how they’re allowed to get away with it.

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2 days ago

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XfinityRichard

Official Employee

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2K Messages

Hi there, @my2boysjune ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear that your line is down. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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my2boysjune

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3 Messages

Nope.  I don’t understand.  This is ludicrous.  Xfinity needs to get their sh*t together and have REAL customer support.

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2 days ago

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EG

Expert

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110.9K Messages

2 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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