@user_lethca Good morning! Thank you for reaching out to our Xfinity Forums regarding a downed cable line. I'd be happy to get you in the right direction for getting it addressed. To begin, please send us a Direct Message with your name and service address.
1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
XfinityKassie
Official Employee
•
2.7K Messages
5 hours ago
@user_lethca Good morning! Thank you for reaching out to our Xfinity Forums regarding a downed cable line. I'd be happy to get you in the right direction for getting it addressed. To begin, please send us a Direct Message with your name and service address.
1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
8-Press Enter to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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