user_3uw33z Thank you for taking the time out of your day to bring this downed cable to our attention so we can get the local team out there to address it. Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address in the body of the message so I can find your account and get started on a resolution.
Seriously, I got this far and you can't just give it to the right people?? You're going to make me follow some other [Edited: "Language"] path, instead of you simply handling?
Funny thing, I did what your app told me to do and now you're telling me to do something else.
Please simply send to the rigyt people and save me the headache of navigating this mess again??
@user_3uw33z Kind of hard for them to get it to the right people if they don't have your information to give to the right people. This is why they are asking you to send them a DM. It's different from the app.
user_3uw33z My team is here to help and we will stick with you every step of the way until you confirm the cable is taken care of. Please send me a Direct Message: https://forums.xfinity.com/direct-messaging so I can collect your information and continue helping.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityEmilyB
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