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1 Message

Monday, April 6th, 2026 8:38 PM

Downed wire

I have an old comcast wire downed in my yard.

if somebody does not come to deal with it today, I will cut it and throw it in the trash

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Official Employee

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2.6K Messages

2 hours ago

Thank you for reaching out to our team here. I will be happy to look into any issue with our line there. Can you send me a direct message with your full name and the address for where that line is located? To send a direct message. 

  Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

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