@user_5robf8 Are you still in need of assistance with this? If so, please send us a direct message with your full name, service address and if your services have been impacted as well.
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Type your message in the text area near the bottom of the window
Storm-damaged Comcast/Xfinity line – [EDITED: Personal Information]
I’m trying to report what appears to be a Comcast/Xfinity communications line that is down and supporting the weight of a storm-damaged tree in my backyard and in front of my house following this weekend’s microburst.
PECO has already inspected the scene and confirmed the line is not an electric utility line. Verizon has also confirmed it is not their infrastructure. Both directed me to Comcast/Xfinity.
I have been unable to find an emergency phone number or a way to report this to a live representative.
The line is attached to a tree that remains unstable after the storm. While there is currently no electrical hazard, it presents a public safety concern and needs to be inspected and removed as soon as possible.
If anyone from Comcast/Xfinity can assist or direct me to the appropriate emergency response team, I would greatly appreciate it.
Hello, @user_yzphur I can assist with getting that down line raised. Could you please send our team a direct message with your full name and full address? To send a direct message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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XfinityEva
Official Employee
•
2.5K Messages
4 months ago
@user_5robf8 Are you still in need of assistance with this? If so, please send us a direct message with your full name, service address and if your services have been impacted as well.
To send a direct message:
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0
user_yzphur
Visitor
•
3 Messages
6 hours ago
Storm-damaged Comcast/Xfinity line – [EDITED: Personal Information]
I’m trying to report what appears to be a Comcast/Xfinity communications line that is down and supporting the weight of a storm-damaged tree in my backyard and in front of my house following this weekend’s microburst.
PECO has already inspected the scene and confirmed the line is not an electric utility line. Verizon has also confirmed it is not their infrastructure. Both directed me to Comcast/Xfinity.
I have been unable to find an emergency phone number or a way to report this to a live representative.
The line is attached to a tree that remains unstable after the storm. While there is currently no electrical hazard, it presents a public safety concern and needs to be inspected and removed as soon as possible.
If anyone from Comcast/Xfinity can assist or direct me to the appropriate emergency response team, I would greatly appreciate it.
(edited)
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