Visitor
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1 Message
Downed wire
I haven’t been your customer for years. However, your line which is attached to my home is down. I have a 5 year old autistic granddaughter living here and I’m afraid she will get hurt.
The address is: [Edited: "Personal Information"]
my # [Edited: "Personal Information"]
please hurry!
Fran [Edited: "Personal Information"]
XfinitySara
Official Employee
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2K Messages
1 day ago
Hello, @user_m978q6 - Thank you for bringing this concern to our attention! I'm sorry to hear about this safety issue, and I'd love to see what we can do to help :) Our team is awesome to work with because we'll always do whatever we can to review and resolve things quickly. Downed lines can typically be reported through the Xfinity Assistant. Have you tried that yet?
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