Downed wire

The cable wire fell off my house and is laying across my neighborhoods driveway I need someone to come fix it

Responses

XfinityMatthew

Official Employee

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160 Messages

1 day ago

Hello user_6yfe9t , we can certainly get this wire taken care of you and submit a request to repair it. Is this fallen wire currently impacting your service?

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user_6yfe9t

Visitor

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2 Messages

Service is still working but line is in the driveway next door how do I go about getting it fixed

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1 day ago

0

We will submit a request for a downed line and our local team will get that fixed up for you. To do so please send us a direct message with your full name and address and we can get started on that request.

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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1 day ago

0

Customer Service

user_6yfe9t

Downed wire

XfinityMatthew

user_6yfe9t

XfinityMatthew

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