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user_gtoi9j
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Monday, April 7th, 2025 8:03 PM

Downed wire

We have a downed wire we need it put back up ASAP. My name is Patricia [Edited: "Personal Information"]. My phone number is [Edited: "Personal Information"], email  [Edited: "Personal Information"]. please respond ASAP.

Thank you! 

Question

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Updated 

12 days ago

 • Edited

12

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XfinityWilliam

Official Employee

 • 

1.2K Messages

12 days ago

 

user_gtoi9j Hey there. Thanks for reaching out to Forums about your downed cable. You have come to the right place to get this taken care. 
 
Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

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