Downed wire

user_f9oqym Hello and thank you for reaching out via our Xfinity Community Forums.  Thank you for reaching out to report the downed cable line. You've come to the right place to start the process of resolving this issue. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account. Additionally, let us know if your services are affected.

We appreciate your patience and are here to help.

 
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it