Kjportillo's profile

Visitor

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1 Message

Wednesday, April 3rd, 2024 12:50 PM

Downed wire

Hello- there is a line/wire down at my house. Can someone come look at it and remove it? I think it was to my old landline. 

Official Employee

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318 Messages

19 days ago

@Kjportillo We would be happy to look into this for you. Please send us a DM with your full name and address to Xfinity Support.


To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

 

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