Downed Wire at Rental Property w/no Active Xfinity Account - Reported but Not Removed

I reported several downed cable wires at [Edited - Privacy], the neighbors on both sides, and a neighbor in the back. Confirmation ticket is [Edited - Privacy]. The ticket was placed around April 10, 2024, but Xfinity has not taken any action. These cables are close to the ground and/or resting on top of chain link fence. These are major safety issues and must be addressed. All of the similar questions on this forum have responses from Xfinity agents saying to click on Direct Message at the top right of the page to chat with an agent. There is no such link on my screen, either here in the forum or in the regular Xfinity site. I have no idea why Xfinity does not make this simpler. Shouldn't safety be the number one priority?