Visitor
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2 Messages
Downed major WiFi trunk line
I have an Xfinity WiFi outage and have reported this numerous times with multiple tickets created, all have been closed without any repairs occurring.
I have an Xfinity trunk line, between two utility poles, down in my yard since 7/27. (2 weeks). I’ve made several calls to report and have escalated to managers multiple times.
Xfinity sends a single technician who states the repair is too large for them. No one escalates and the ticket is closed stating service is restored.
The job needs major maintenance to restore service not a single technician with a ladder. I have explained this on every call with Xfinity and their managers. Every two days the process starts again.
EG
Expert
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119.9K Messages
15 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKassie
Official Employee
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2.6K Messages
15 hours ago
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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wjn2004
Visitor
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2 Messages
12 hours ago
Sadly, in no way has this issue ever been escalated to the proper levels of concern. Namely safety. A dangerous condition for children with a major cable hanging between the utility poles and on the ground. Also procedurally with repeated closure of work tickets stating service restored And Numerous assurances that service will be restored ‘tomorrow’. Xfinity Comcast should review their audio call recordings. Their schedule now states 8/14, three weeks from the event.
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