Visitor
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1 Message
Downed lines
I have downed lines outside my house.
I called xfinity support and they said it would be fixed Thursday.
Then they said it would be fixed on Friday, then Saturday, then Sunday. Nobody has showed up. I suspect nobody will show up.
The wires are blocking the sidewalk and are in the middle of the road.
Getting in touch with a human being is so difficult with the automated system. I just need xfinity to do their jobs and repair the downed lines.
EG
Expert
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114.4K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityNatalie
Official Employee
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437 Messages
1 hour ago
Hey there, user_gm8wv9! We appreciate you bringing this important line repair concern to our XFINITY Community forum. Let's check into this issue together to make certain it is resolved once and for all! We did notice you have sent a direct message. Therefore, we will review the account work order history further to proceed with assistance via direct message.
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