user_ngkn77 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
I’ve done this over and over. Had 5 different appointments on 4 different days and a tech NEVER showed. This is insane. Now there is a SIXTH appointment for Monday and if history holds they won’t show again.
user_vy39f6 Hello, and thank you for reaching out via our Xfinity Community Forums. We understand your concern about the unaddressed down cable lines. That's definitely something we want to get resolved for you as quickly as possible. Could you please send us a direct message with your full name, address, and any ticket numbers you might have for this issue?
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
We'll look into it right away and work to get those lines taken care of.
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XfinityBrianH
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user_vy39f6
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1 Message
18 days ago
I’ve done this over and over. Had 5 different appointments on 4 different days and a tech NEVER showed. This is insane. Now there is a SIXTH appointment for Monday and if history holds they won’t show again.
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