Downed lines

There are downed Comcast lines in my yard, I bought this house on the 10th of this month initially thought they were power lines and contacted Florida power they informed me it was Comcast lines. And that they also contacted you. It has been 3 weeks the lines are still down in my yard.

Responses

XfinityRichard

Official Employee

•

1.8K Messages

9 months ago

Hi there, @user_rktve5 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I'm very sorry for the inconvenience these down lines are causing you. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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Customer Service

user_rktve5

Downed lines

XfinityRichard

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