Visitor
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1 Message
Downed lines from Fern
I have lines that are down still after the winter storm Fern. I have tried multiple times getting someone over the phone and I need a technician to come out. There are also lines that are attached to my house that have been disconnected from the storm. Please advise as soon as possible. Thank you!
XfinityRay
Official Employee
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3.7K Messages
7 hours ago
Good evening, @user_9sc8l1! Thanks for reaching out about the lines. We can help further with this. There is still work going on in some areas. If you reported this but we have not been out it may be because repairs to our network need to be completed before we can get those lines fixed. We will find out for you and ensure this is moving forward.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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